Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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5. Unified ICME Scripting in the
ARS Environment
This section discusses the pre-routing, post-routing, and translation routing
scripts needed in Unified ICM for the Avaya ARS PG. Pre-Routing and
Post-Routing scripts can be very similar. The chapter also illustrates two
examples of scripts in the ARS Environment.
scripts needed in Unified ICM for the Avaya ARS PG. Pre-Routing and
Post-Routing scripts can be very similar. The chapter also illustrates two
examples of scripts in the ARS Environment.