Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-84
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Call_Type_Real_Time Table
CallsOfferedTo5
The number of calls of this call type offered during
the five-minute interval.
the five-minute interval.
DBINT
NULL
CallsOfferedToday
A total number of calls of this call type offered to
this service since midnight.
this service since midnight.
DBINT
NULL
CallsRONAHalf
The number of calls that have been Redirected On
No Answer in this half-hour interval. This does
not include calls rerouted using the router requery
feature.
No Answer in this half-hour interval. This does
not include calls rerouted using the router requery
feature.
This field is applicable to both ICM and IPCC
Enterprise with the following exception: the field
is not incremented if the call is answered by an
agent on a standard ACD unless the call was
translation routed.
Enterprise with the following exception: the field
is not incremented if the call is answered by an
agent on a standard ACD unless the call was
translation routed.
DBINT
NULL
CallsRONATo5
The number of calls that have been Redirected On
No Answer in this in this five-minute interval.
This does not include calls rerouted using the
router requery feature.
No Answer in this in this five-minute interval.
This does not include calls rerouted using the
router requery feature.
DBINT
NULL
CallsRONAToday
The number of calls that have been Redirected On
No Answer since midnight. This does not include
calls rerouted using the router requery feature.
No Answer since midnight. This does not include
calls rerouted using the router requery feature.
DBINT
NULL
CallsRoutedNonAgentHalf
For IPCC Express, the number of calls that
executed a Label node or a Divert Label node in
their routing script in the half-hour interval.
executed a Label node or a Divert Label node in
their routing script in the half-hour interval.
For ICM, the number of calls that executed a
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route in the half-hour interval.
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route in the half-hour interval.
DBINT
NULL
CallsRoutedNonAgentTo5
For IPCC Express, the number of calls that
executed a Label node or a Divert Label node in
their routing script in this five-minute interval.
executed a Label node or a Divert Label node in
their routing script in this five-minute interval.
For ICM, the number of calls that executed a
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route in this five-minute
interval.
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route in this five-minute
interval.
DBINT
NULL
CallsRoutedNonAgentToday
For IPCC Express, the number of calls that
executed a Label node or a Divert Label node in
their routing script in the half-hour interval.
executed a Label node or a Divert Label node in
their routing script in the half-hour interval.
For ICM, the number of calls that executed a
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route since midnight.
Label node or a Divert Label node in their routing
script; or were routed to a standard ACD without
using a translation route since midnight.
DBINT
NULL
CallsRoutedToday
Number of calls of this type that have been routed
since midnight.
since midnight.
DBINT
NULL
Table 2-65 Call_Type_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option