Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-275
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Route_Real_Time Table
CallsAbandQTo5
Number of calls to the route abandoned while in
queue or ringing during the current five-minute
interval.
queue or ringing during the current five-minute
interval.
DBINT
NULL
CallsAbandQToday
Number of calls to this route abandoned while in
queue or ringing since midnight.
queue or ringing since midnight.
DBINT
NULL
CallsAnsweredHalf
Number of calls to the route answered by agents
during the current half-hour interval.
during the current half-hour interval.
DBINT
NULL
CallsAnsweredTo5
Number of calls to the route answered by agents
during the current five-minute interval.
during the current five-minute interval.
DBINT
NULL
CallsAnsweredToday
Number of calls to the route answered by agents
since midnight.
since midnight.
DBINT
NULL
CallsHandledHalf
Number of calls handled on the route during the
current half-hour interval.
current half-hour interval.
A handled call is:
•
An incoming ACD call that was answered by
an agent, and then completed.
an agent, and then completed.
•
A call associated with Outbound Option that
the agent answered, and then completed.
the agent answered, and then completed.
•
A non-voice task that the agent started
working on then completed.
working on then completed.
A handled call/task is completed when the agent
associated with the call/task finishes the wrap-up
work associated with the call/task.
associated with the call/task finishes the wrap-up
work associated with the call/task.
DBINT
NULL
CallsHandledTo5
Number of calls
for the route during the
current five-minute interval.
DBINT
NULL
CallsHandledToday
on the route since
midnight.
DBINT
NULL
CallsIncomingHalf
Number of incoming calls on this route during the
current half-hour interval.
current half-hour interval.
DBINT
NULL
CallsIncomingToday
Number of incoming calls on this route since
midnight.
midnight.
DBINT
NULL
CallsInProgress
Number of calls in queue or being
on this
route now.
DBINT
NULL
CallsLeftQTo5
Number of calls to the route that were removed
from the queue during the current five-minute
interval (includes abandoned calls).
from the queue during the current five-minute
interval (includes abandoned calls).
DBINT
NULL
CallsOfferedHalf
Number of incoming calls plus internal calls
offered on this route during the current half-hour
interval.
offered on this route during the current half-hour
interval.
DBINT
NULL
CallsOfferedTo5
Number of calls offered to the route during the
current five-minute interval.
current five-minute interval.
DBINT
NULL
Table 2-292 Route_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option