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Cisco Cisco E-Mail Manager Unity Integration Option Technical References

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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2      Table Details
Service_Five_Minute Table
Related tables:
 (via SkillTargetID)
ServiceLevelCallsQHeld
Number of calls to the service that had been in 
queue longer than the service level threshold at the 
end of the five-minute interval.
DBINT
NULL
ServiceLevelCallsTo5
Number of calls to the service 
 within the 
service level during the five-minute interval.
DBINT
NULL
ServiceLevelCallsToday
Number of calls to the service 
 within the 
service level today.
DBINT
NULL
ServiceLevelTo5
Service level during the five-minute interval. This 
is derived from ServiceLevelCallsTo5 and 
ServiceLevelCallsHandledTo5.
DBFLT4
NULL
ServiceLevelToday
Cumulative ICM service level for the service since 
midnight. This is derived from 
ServiceLevelCallsToday and 
ServiceLevelCallsOfferedToday.
DBFLT4
NULL
SkillTargetID
Foreign key from the Service table.
DBINT
PK, FK
NOT NULL
TimeZone
The time zone for the date and time. The value is 
the offset in minutes from GMT.
DBINT
PK
NOT NULL
Unused1
This field is not currently used.
DBINT
NULL
Table 2-344 Service_Five_Minute Table (continued)
Field Name
Description
Data Type
Keys and 
Null Option