An enterprise name for the agent that is unique
within the enterprise. You might form the name by
combining the agent’s first and last name with the
name of the peripheral.

VANME32

IE-4

NOT NULL

PeripheralID

Foreign key from the Peripheral table.

DBSMALLINT

AK-1,
AK-2, FK

NOT NULL

PeripheralName

The name of the agent as known to the peripheral. VANME32

NULL

PeripheralNumber

The agent’s login ID assigned at the switch.

varchar(32)

AK-2

NOT NULL

PersonID

Foreign key from the Person table.

DBINT

AK-1, FK

NOT NULL

ScheduleID

Identifies an imported schedule associated with
the agent.

DBINT

FK, IE-3

NULL

SkillTargetID

An identifier that is unique among all skill targets
in the enterprise.

DBINT

PK, FK

NOT NULL

SupervisorAgent

Indicates whether an agent is a supervisor.

Y = Yes, agent is a supervisor
N = No, agent is not a supervisor

DBCHAR

NULL

TemporaryAgent

Indicates whether the agent is a temporary agent
created by the CallRouter:

Y = Yes, created by the CallRouter
N = No, not created by the CallRouter

DBCHAR

NOT NULL

Table 2-4

Agent Table (continued)

Field Name

Description

Data Type

Keys and
Null
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