Cisco Cisco IP Contact Center Release 4.6.2 Technical References

AnsInterval8

Number  of calls answered within interval 8.

This field is applicable to both ICM and IPCC 
Enterprise with the following exception: the field 
is not incremented if the call is answered by an 
agent on a standard ACD unless the call was 
translation routed.

DBINT

NULL

AnsInterval9

Number  of calls answered within interval 9.

This field is applicable to both ICM and IPCC 
Enterprise with the following exception: the field 
is not incremented if the call is answered by an 
agent on a standard ACD unless the call was 
translation routed.

DBINT

NULL

AnsInterval10

Number  of calls answered within interval 10.

This field is applicable to both ICM and IPCC 
Enterprise with the following exception: the field 
is not incremented if the call is answered by an 
agent on a standard ACD unless the call was 
translation routed.

DBINT

NULL

AnswerWaitTimeHalf

The sum of answer wait time in seconds for all 
calls that were 

 for the call type during the 

half-hour interval. 

This field is applicable to both ICM and IPCC 
Enterprise with the following exception: the field 
is not incremented if the call is answered by an 
agent on a standard ACD unless the call was 
translation routed.

DBINT

NULL

AvgRouterDelayQToHalf

Average delay in queue (in seconds) for calls 
removed from the Router queue during the half- 
hour interval.

This field is applicable to both ICM and IPCC 
Enterprise.

DBINT

NULL

BucketIntervalID

The ID of Bucket Intervals from the 
Bucket_Interval table used to generate the 
following AnsInterval and AbandInterval fields in 
this record.

DBINT

NULL