Cisco Cisco IP Contact Center Release 4.6.2 Technical References
2-438
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
VRU_Port_Map Table
VRU_Port_Map Table
In cases where ACD and VRU PIMs are controlled by the same PG, the VRU_Port_Map table is used
to specify how VRU ports map to ACD ports or trunks.
to specify how VRU ports map to ACD ports or trunks.
Use the VRU Port Map and Bulk Insert tool to map VRU ports to ACD ports or trunks.
Related tables:
(via TrunkID)
Table 2-407 VRU_Port_Map Table Constraints
Constraint
Field Name(s)
PK
TrunkID
FK
TrunkID
Table 2-408 VRU_Port_Map Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
ACDPeripheralID
The ID of ACD peripheral if Type is 1.
DBSMALLINT
NULL
ACDPort
The ACD port if Type is 1.
VNAME32
NULL
ACDTrunkID
The ID of the ACD trunk if Type is 0.
DBSMALLINT
NULL
TrunkID
The ID of the VRU trunk to be mapped.
DBINT
PK, FK
NOT NULL
Type
The type of VRU-to-ACD mapping:
0 = A VRU trunk-to-ACD trunk mapping
1 = A VRU trunk-to-ACD port mapping.
1 = A VRU trunk-to-ACD port mapping.
DBINT
NOT NULL