Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Central database only.

Each row provides half-hour statistics on a particular Campaign-Query Rule combination. The statistics 
reflect counters used in the Outbound Option predictive dialing algorithm.

PK

CampaignID
DateTime
QueryRuleID
TimeZone

AK-1

RecoveryKey

FK

CampaignID
QueryRuleID

IE-1

DbDateTime

AbandonDetectToHalf

The number of calls in a half-hour period where 
the dialer abandoned a customer call.

DBINT

NOT NULL

AbandonToIVRToHalf

The number of calls in a half-hour period that had 
to be abandoned. However, instead of hanging-up 
on a customer, the call was transferred to an IVR 
which played a message to the customer.

DBINT

NOT NULL

AgentClosedDetectToHalf

The number of preview/callback calls in a 
half-hour period that were closeded by the agent 
(these customers will not be dialed).

DBINT

NOT NULL

AgentRejectedDetectToHalf

The number of preview/callback calls in a 
half-hour period that were rejected by the agant.

DBINT

NOT NULL

AnsweringMachineDetectToHalf

The number of calls in a half-hour period that 
detected an answering machine.

DBINT

NOT NULL

BusyDetectToHalf

The number of calls in a half-hour period that 
detected a busy signal.

DBINT

NOT NULL

CampaignID

The campaign to which this query rule belongs.

This field is applicable to Outbound Option  
only.

DBINT

PK, FK

NOT NULL

CancelledDetectToHalf

The number of calls in a half-hour period where 
the dialer canceled a ringing customer call.

DBINT

NOT NULL

ContactsAttemptedToHalf

The number of attemted calls within a half-hour 
period.

DBINT

NULL