Cisco Cisco IP Contact Center Release 4.6.1 Technical References
2-181
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
ICR_Globals Table
ICR_Globals Table
Contains a single record containing general information about the ICM configuration.
You can use ICM Configuration Manager to modify some fields of the ICR_Globals records.
Table 2-177 ICR_Globals Table Constraints
Constraint
Field Name(s)
FK
BucketIntervalID
DefaultCallTypeID
DefaultNetworkTargetID
DefaultCallTypeID
DefaultNetworkTargetID
Table 2-178 ICR_Globals Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
BucketIntervalID
The ID for the entry in the Bucket_Interval Table
used for all CallTypes as the default Bucket
Intervals. The default value is 1.
used for all CallTypes as the default Bucket
Intervals. The default value is 1.
DBINT
FK
NOT NULL
CompanyName
Name of the customer.
varchar(32)
NULL
CallTypeAbandonCallWaitTime
The minimum time in seconds an incoming call
must be queued before being considered an
abandoned call if the caller hangs up. The default
value is 5.
must be queued before being considered an
abandoned call if the caller hangs up. The default
value is 5.
DBSMALLINT
NULL
CallTypeServiceLevelThreshold
The time in seconds to be used as the service level
threshold. The default value is 20.
threshold. The default value is 20.
DBSMALLINT
NULL
CallTypeServiceLevelType
Default value that indicates how the ICM software
calculates the service level (that is, how it handles
abandoned calls in calculating the service level).
You can override this default for individual
CallType. The default value is 1.
calculates the service level (that is, how it handles
abandoned calls in calculating the service level).
You can override this default for individual
CallType. The default value is 1.
DBSMALLINT
NULL
CCDomainName
The name of the NT domain that contains the ICM
Central Controller.
Central Controller.
VNAME32
NOT NULL
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
CLIDMaskingDigitsToMask
The number of digits of CLID to mask.
DBINT
NULL
CLIDMaskingEnable
Valid options are:
Y = CLID masking is enabled.
N = CLID masking is not enabled.
N = CLID masking is not enabled.
DBCHAR
NOT NULL
CLIDMaskingMaskCharacter
The character to use when masking digits.
varchar(1)
NULL
CLIDMaskingRemoveDigits
Valid options are:
Y = Remove digits.
N = Mask digits.
N = Mask digits.
DBCHAR
NULL