Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 1 Introduction
Major Tables
provides the name, description, data type, keys and null option for each field
in each table.
Major Tables
The following sections introduce the major tables in the ICM database and show their relationships.
Note
For details about all tables, see
For more information about the relationships
among all tables, see the ICM online Schema Help.
Blended Agent
depicts the tables in this category and their connections.
Figure 1-4
Blended Agent
A campaign delivers outgoing calls to agents for a specific purpose or goal. The goal might be to a
particular message (for example, to invite current clients to take advantage of a new service) or make a
particular query (for example, to inquire about an account).
particular message (for example, to invite current clients to take advantage of a new service) or make a
particular query (for example, to inquire about an account).
The Campaign table contains a description of all the configured campaigns that a Blended Agent
implementation may use. (There is a single row for every configured campaign.)
implementation may use. (There is a single row for every configured campaign.)