Cisco Cisco IP Contact Center Release 4.6.1 Technical References
2-16
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Agent_Real_Time Table
Agent_Real_Time Table
Local database only.
Each row in the table is for an agent/MRD pair currently logged in. For example, if the agent was logged
into three (3) MRDs, then the agent will have three (3) rows in the table.
into three (3) MRDs, then the agent will have three (3) rows in the table.
Table 2-15 Agent_Real_Time Table Constraints
Constraint
Field Name(s)
PK
MRDomainID
SkillTargetID
SkillTargetID
FK
MRDomainID
NetworkTargetID
SkillTargetID
NetworkTargetID
SkillTargetID
Table 2-16 Agent_Real_Time Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
Agent Status
Reserved for future use.
DBINT
NULL
AgentState
The current real time state of the agent with
respect to this MRD:
respect to this MRD:
0 = Logged On
1 = Logged Out
2 = Not Ready
3 = Ready
4 = Talking
5 = Work Not Ready
6 = Work Ready
7 = Busy Other
8 = Reserved
9 = Unknown
10 = Hold
11 = Active
12 = Paused
14 = Not Active
1 = Logged Out
2 = Not Ready
3 = Ready
4 = Talking
5 = Work Not Ready
6 = Work Ready
7 = Busy Other
8 = Reserved
9 = Unknown
10 = Hold
11 = Active
12 = Paused
14 = Not Active
DBINT
NULL
AvailableInMRD
The agent’s availability status with respect to the
Media Routing Domain:
Media Routing Domain:
0 = Not Available
1 = ICM Available
2 = Application Available
1 = ICM Available
2 = Application Available
DBINT
NULL
CallInProgress
The number of tasks associated with this Media
Routing Domain on which this agent is currently
working.
Routing Domain on which this agent is currently
working.
DBINT
NULL