Cisco Cisco IP Contact Center Release 4.6.1 Technical References
3-13
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 3 Field Values
Service_Real_Time Fields
Service_Real_Time Fields
The ServiceModeIndicator field indicates the current mode of the service.
This field may also be used to encode overflow information for a Galaxy ACD.
Skill_Target Fields
The values for the SkillTargetType field is a subset of the values for Script_Cross_Reference.TargetType
listed in
listed in
Termination_Call_Detail Fields
The PeripheralCallType field indicates the type of the call as reported by the peripheral.
Table 3-17 Service_Real_Time.ServiceModeIndicator Values
Value
Meaning
1
Day Service
2
Night Service
3
Closed with Answer
4
Closed with No Answer
5
Transition
6
Open
13
Pilot Status Other
Table 3-18 Termination_Call_Detail.PeripheralCallType Values
Value
Meaning
1
ACD in
2
Pre-Route ACD in
3
Pre-Route ACD Direct Agent
4
Transfer In
5
Overflow In
6
Other In
7
Auto Out
8
Agent Out
9
Out
10
Agent Inside
11
Offered
12
Consult