Cisco Cisco Unified Contact Center Enterprise 9.0(1) Technical References

 (via DialerID)

DbDateTime

The current date and time stamp when the records 
are written to the HDS database. The logger 
database has NULL for this column.

DBDATETIME

IE-1

NULL

DialerID

The dialer to which these statistics refer.

DBINT

PK, FK

NOT NULL

FaxDetectToHalf

The number of calls in a half-hour period that 
detected a FAX machine.

DBINT

NOT NULL

NetworkAnsMachineDetectToHalf

The number of calls in a half-hour period that 
detected a network answering machine.

DBINT

NOT NULL

NoAnswerDetectToHalf

The number of calls made during the half-hour 
interval that were not answered.

DBINT

NULL

NoDialToneDetectToHalf

The number of calls in a half-hour period not 
receiving dial tone.

DBINT

NOT NULL

NoRingBackDetectToHalf

The number of calls in a half-hour period not 
receiving a ring back tone.

DBINT

NOT NULL

RecoveryKey

A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.

DBFLT8

AK-1

NOT NULL

SITToneDetectToHalf

The number of calls made during the half-hour 
interval in which SIT tones were detected.

DBINT

NULL

TimeZone

The time zone for the date and time. The value is 
the offset in minutes from GMT.

DBINT

PK

NOT NULL

VoiceDetectToHalf

The number of calls made during the half-hour 
interval in which a voice was detected.

DBINT

NULL