Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
2-429
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
User_Supervisor_Map Table
User_Supervisor_Map Table
Used to allow an agent to log in as a Supervisor. When an agent logs in as a Supervisor, an entry for the
agent is created in the User Group table to allow the agent login.
agent is created in the User Group table to allow the agent login.
Related tables:
(via UserGroupID)
Table 2-393 ser_Supervisor_Map Table Constraints
Constraint
Field Name(s)
PK
AgentSkillTargetID
UserGroupID
UserGroupID
AK-1
AgentSkillTargetID
FK
UserGroupID
Table 2-394 User_Supervisor_Map Table
Field Name
Description
Data Type
Keys and Null
Option
Option
AgentSkillTargetID
The identifier for the SkillTargetID for an agent that is a
supervisor.
supervisor.
Note
The SupervisorAgent field for this agent must be Y.
DBINT
PK, AK-1
NOT NULL
UserGroupID
The identifier for the user.
Note
The UserGroupType for this user must be U.
DBINT
PK, FK
NOT NULL