Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Blended_Agent_Options Table
Blended_Agent_Options Table
Contains all options that are global to a Outbound Option deployment. There is only one row in this
table.
table.
Use the Outbound Option Configuration option within ICM Configuration Manager to modify the
Outbound Option Options records.
Outbound Option Options records.
Table 2-52 Blen d_Agent_Options Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
ChangeStamp
Incremented when the record is changed in the
central database.
central database.
CHANGESTAMP
NOT NULL
DialEndHours
The latest valid hour to call a contact (in 24-hour
format). The hour value is based on the contact's
local time.
format). The hour value is based on the contact's
local time.
DBINT
NOT NULL
DialEndMinutes
The latest valid minute to call a contact. The
minutes value is based on the contact’s local time.
minutes value is based on the contact’s local time.
DBINT
NOT NULL
DialStartHours
The earliest valid hour to call a contact (in 24-hour
format). The hour value is based on the contact's
local time.
format). The hour value is based on the contact's
local time.
DBINT
NOT NULL
DialStartMinutes
The earliest valid minute to call a contact. The
minutes value is based on the contact's local time.
minutes value is based on the contact's local time.
DBINT
NOT NULL
IPDirectDialPreview
A Boolean value that indicates that all preview and
personal callback modes should be direct dialed
from the agent desktop rather than transferred
from the dialer.
personal callback modes should be direct dialed
from the agent desktop rather than transferred
from the dialer.
A Y indicates enabled, N indicates disabled. The
default is N.
default is N.
DBCHAR
NOT NULL