Cisco Cisco Administrative Workstation Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
About This Guide
Conventions
Conventions
This manual uses the following conventions:
Other Publications
For additional information about Cisco Intelligent Contact Management (ICM) software, see the
listing ICM documentation.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value,
false-value)
false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow (>) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.