Cisco Cisco Unified Contact Center Enterprise 10.0(1) Release Notes

ClusterN_VLEngine_CM2_AXL_Port

ClusterN_VLEngine_CM2_AXL_UserName 

ClusterN_VLEngine_CM2_AXL_Password

The following notes describe the known limitations of Cisco Remote Silent Monitoring Release 1.0(2) 
in a Cisco environment, as well as information about other important system integration issues. 

Currently, you cannot monitor RSM simulated supervisor phones (i.e, simphones) via Cisco Supervisor
Desktop (CSD), as the simphones are purposefully added to the Communications Manager platform with 
their BiB (built-in-bridge) disabled.

Currently, RSM does not support load balancing and clustering if CVP is used as a VRU. (Load
balancing support is defined as the association of multiple RSM servers so that the incoming request load
is distributed among them. Failover redundancy is defined as the association of RSM servers so that if
one fails, the others will act in its place.)

RSM uses the Unified Communications Manager (Unified CM) monitoring mechanism, which currently 
does not support Cisco Mobile Agent monitoring. Subsequently, RSM does not support monitoring Mobile 
Agents.

Currently, IP IVR supports only HTTP communication with the RSM server. TLS HTTPS is not 
supported.

Currently, RSM does not support the Cisco Outbound Option.