Cisco Cisco E-Mail Manager Unity Integration Option User Guide

4. Optionally, to edit a Routing Target Columns heading, make changes within the Column

Header field. (To change back to the default header, highlight the Routing Target Column
name and click the Default Header button.)

5. Optionally, click the Short Headers / Long Headers radio buttons to change between the

full and abbreviated forms of the default column headers. The abbreviated forms are
typically three to four letters. (For example, AHT is used for Average Handle Time.)

6. To save the changes, click OK. The settings apply to the current and future Script Editor

sessions.

How to View Router Logs

You can view CallRouter log messages to determine how contacts have been routed and to see
any errors ICM software has encountered in processing routing requests.

You Start Router Log Viewer from the ICM Admin Workstation group. The Router Log Viewer
window opens.

The top field of the Router Log Viewer window displays information about each call ICM
software has routed, including:

•

The time that routing request was received

•

The dialed number (DN), or script selector, and the caller's billing telephone number (ANI)

•

Any caller-entered digits (CED)

•

The label that ICM software returned to the routing client

The bottom field of the window displays any errors that ICM software has encountered in routing
calls, including:

•

The time the error occurred

•

Text describing the error

How to Export a Script

To export a script:

1. Select File > Export Script. The Export Script dialog box opens with the name of the

current script and version number in the File name field.

2. Optionally, change the File name.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)