Cisco Cisco E-Mail Manager Unity Integration Option User Guide

2. If the agent does not answer the call, then the script exits through the failure terminal of

the Queue node.

3. The If node tests the RequeryStatus variable. If it has value of greater than zero, this is a

requery call and the script re-queues the call.

4. In the Scripting for RONA example above, it also sets a flag using a call variable for

reporting purposes.

5. Assuming that there are no agents available, the Queue node immediately exits through

the success terminal.

6.

If:  If this is a required call.

Then:  It increases the Queue Priority of the call so that it is handled before any
other calls in queue.

7. It then enters the normal wait loop with RunScripts.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)