Cisco Cisco IP Contact Center Release 4.6.2 User Guide
Figure 85: Queue Priority Properties
Define Queue Priority node properties as follows:
1. Specify the queuing priority for a call processed through this node: 1 for top priority to
10 for least priority. This determines the priority the call has versus other calls queued for
the same target.
the same target.
2. Optionally, add comments or connection labels.
Removing the Call from a Queue
You can remove a call from any queues by using the Cancel Queuing node (in the Queue tab
of the Palette)
of the Palette)
Figure 86: The Cancel Queuing Icon
. You do not have to define properties for the Cancel Queuing node. You can optionally add
comments or connection labels.
comments or connection labels.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 5: Network VRUs
Removing the Call from a Queue