Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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The operator is the "Equal To" equality operator.

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The Right-value is the number 1.

If the value of CallerEnteredDigits is 1, the formula returns true; otherwise, the formula returns
false.

Variables

What is a Variable?

A variable is a named object that holds a value. You use variables in formulas to select targets
and help in call tracking.

Variable Syntax

Following is the syntax for using a variable in a formula:

Following is the syntax for using a variable in a formula:

object-type.object-name.variable-name

Where:

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The object-type is an object category, such as Service.

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The object-name is the name of an object contained in the ICM database, such as the name
of a Service (for example, BosSales).

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The variable-name is the name of an object that can hold a value, such as a call control
variable (for example, (CallerEnteredDigits).

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Each component in the variable is separated by a period (.).

Single-Target Variables

A single-target variable examines data for one specified routing target. For example, the variable:

Service.BosSales.ExpectedDelay

examines the expected delay for the BosSales service.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)