Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Optionally, use the Display Count From section of the dialog box to choose how to display the
number of calls processed. Whichever option you choose, the counts are updated every 15
seconds. This allows you to see which scripts are currently handling calls.

Note: The Call Count values are associated with scripts, not necessarily with call types. If the
script has been scheduled for more than one call type, the Call Count value includes all calls
processed by the script regardless of call type.

To see all administrative scripts scheduled for the current date and time, click the Administrative
Scripts tab. This lists all administrative scripts.

How to Schedule an Administrative Script

To schedule an administrative script:

Within Script Editor, select Script > Administrative Manager. The Administrative Manager
dialog box opens, listing any administrative scripts that are currently scheduled.

Click Add. The Add Administrative Schedule dialog box appears, opening at the Script tab.

Select the script you want to schedule and click the Period tab.

Specify when you want the script to be active:

a.

In the Date Range, Recurrence Pattern, and Duration sections, specify the range of times
when this script may run.

b.

In the Frequency section, specify how often the script should run during the specified time
range.

Optionally, click the Description tab and add some descriptive text about this schedule.

When you have finished, click OK to submit the schedule and return to the Administration
Manager.

Click OK to save your changes to the ICM database and close the Administrative Manager.

Notes:

•

The first execution occurs at the start time of the schedule.

•

The last execution occurs before or at the end time of the schedule.

•

The timing of script execution might not be exact. Typically, scripts execute within a few
seconds after the scheduled time. The last script execution might occur slightly after the
scheduled end time.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)