Cisco Cisco IP Contact Center Release 4.6.2 User Guide

How to Access Monitor Mode

Within Script Editor, do one of the following:

1. Select File > Open to access the Open dialog box and choose the Monitor option from the

Open Mode drop-down list.

2. From within an open script in the Script Editor workspace, select Script > Monitor Script

or click Monitor Script in the toolbar.

3. From within the Enabled Scripts dialog box, select the Monitor radio button in the Open

Script in Mode section and click Open.

The script displays in Monitor mode in the Script Editor workspace.

How to Set Monitor Mode Options

To set Monitor Mode Options

1. In Script Editor, do one of the following:

–

Select Script > Monitor Options.

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Click Monitor on the status bar.

A drop-down menu appears.

2. Choose among the following options:

–

Start of Day. Initial monitor values are totals since midnight. New values are added
to these totals every 15 seconds.

–

Starting Now. Initial monitor values are all zeros. New values are added to these
totals every 15 seconds.

–

For Each Interval. Initial monitor values are the values reported for the most recent
15-second interval. New values are added to these numbers every 15 seconds.

–

Percentages for Each Node. The percentages for each connection from a node are
calculated by dividing the number of executions that passed though the connection
by the number of executions that entered the node. All connections coming from
each node add up to 100%.

–

Percentages for Entire Script. The percentages for each connection are calculated by
dividing the number of executions that passed through that connection by the total
number of executions handled by the script.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)