Cisco Cisco IP Contact Center Release 4.6.2 User Guide

For example, you can define the CED node to send contacts to:

•

SkillGroupA if the caller-entered digits match a specific string

•

SkillGroupB if there are no caller-entered digits

Note: For Web Collaboration requests, the CED maps to the applicationstring2 variable.

Following is the Properties dialog box of the CED node:

Figure 23: CED Properties

You must insert targets and connections from the Caller Entered Digits Node before you can
define the node's properties.

Then define CLID node properties as follows:

1. Click Add Digits to add a new CED value for a branch. Then in the new row add a CED

value and select the branch number. You can associate one or more CED values with each
connection. Valid characters are the digits 0 through 9, the asterisk (*), and the number
sign (#).

2. Click Add None to add the value of None to a connection, specifying that it matches only

those cases where no digits are entered or where no digits are required. When specifying
None, you can select:

–

None, to include both None Entered and None Required situations.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)