Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Figure 26: Add Time Dialog

2. To delete a time associated with the branch, select the time and click Delete Time.

3. You can define a branch as Otherwise by selecting the branch and clicking Make

Otherwise. Execution follows this branch if none of the specified time ranges apply. You
can specify only one Otherwise branch for the node. To no longer define the branch as
otherwise, select the branch and click Delete Otherwise.

4. Optionally, add comments and connection labels.

Note: If you delete a connection, the time range information you specified in the Properties
dialog box is also deleted.

How to Categorize a Contact by the Day of Week

You use the Day of Week node (in the General tab of the Palette) to transfer control to one of
several branches depending on the current day of week (Sunday, Monday, etc.).

Figure 27: Day of Week Icon

Following is the Properties dialog box of the Day of Week node:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)