Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Enterprise Services: How to Define a Set of Enterprise Services That Can Receive the Contact

You define a set of enterprise services that can receive the contact by using the Enterprise
Service node in the Targets tab of the Palette.

Figure 50: The Enterprise Service Icon

The script can determine the target enterprise service from the set by one of the following
methods:

•

Selecting the target by rules (Select node)

•

Distributing contacts to targets in the set (Distribute node)

•

A combination of selecting the target and distributing contacts (Route Select node)

Following is the Properties dialog box of the Enterprise Service node:

Figure 51: Enterprise Service Properties - Routing Target Tab

Define Enterprise Service node properties as follows:

1. From the Business Entity drop-down list, select the business entity for the enterprise

services.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)