Cisco Cisco IP Contact Center Release 4.6.1 User Guide

RSTP: (streaming)

file:

other

4. If you selected Data in Step 3:

–

In the Data field, enter a string (or a formula that evaluates to a string) to be played
by the VRU.

–

In the Data type drop-down list, select the type of data to be played: Type of data to
be played by the VRU. Valid options are:

Number - Numeric

Char - Character

Etime - Elapsed timeTOD - Time of day (12 hr)

TOD - Time of day

24TOD - Time of day (24 hr)

DOW - Day of week

Date - Entire date

Currency - Money units

Text - text

–

If in Step b above you selected Etime, TOD, or 24TOD, in the Time format drop-down
list, select the time format. Valid options are:

HHMM (default) - Hours and minutes

HHMMSS - Hours, minutes, and seconds

HHMMAP (TOD format, only) - Hours and minutes, A.M. or P.M.

Note: If the minimum number value equals the maximum number value, this field
is grayed out.

5. Optionally , clear Allow barge-in to not have any digit entry by the caller interrupt the

media playback.

ISN deals with barge-in as follows: If barge-in is not allowed (not checked), the Voice
Browser continues to prompt play when a caller starts entering digits. If barge-in is allowed
(checked), the Voice Browser discontinues prompt play when the caller starts entering
digits.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)