Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Figure 96: MRD Properties

Define Media Routing Domain node properties as follows:

1. To associate a MRD with a branch:

Select the branch.

–

Click Add.

–

Select a MRD from the drop-down list.

2. To delete a branch, select it and click Delete.

3. To rename a branch, select it, click Rename, and type the new name.

4. You can define a branch as Otherwise by selecting the branch and clicking Make

Otherwise. Execution follows this branch if none of the specified time ranges apply. You
can specify only one Otherwise branch for the node.

Queuing to Agents

You can queue a contact directly to an agent by using the Queue to Agent node ( in the Queue
tab of the Palette).

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)