Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Multiple-Target Variables

A multiple-target variable examines data across multiple routing targets. For example, the
function:

Max(SkillGroup.*.LongestAvailable)

finds the skill group, from all skill groups defined in the target set for the script node that calls
the function, with the longest available agent.

You use an asterisk (*) as the object-name value to indicate that the variable is to examine data
across multiple targets.

What are Call Control Variables?

Call control variables provide information about the current contact that is being routed by the
script. Call control variables include information about where the route request came from,
contact classification data, and data to be passed to the peripheral that receives the contact.

Yes

Digits caller entered in response to
prompts.

String

CallerEnteredDigits

No

Billing telephone number of the caller.

String

CallingLineID

Set in
Configuration

If 1, CLID presentation should be
restricted. If 0, CLID presentation should
not be restricted.

Integer

CLIDRestricted

Manager. Open
Tools >
Miscellaneous
Tools > System
Information.
Check Enabled in
the CLID Masking
section of the
screen to turn on.

Yes

Digits to be passed to the routing client for
forwarding to the call recipient.

String

CustomerProvidedDigits

No

Telephone number dialed by the caller.

String

DialedNumberString

Yes

Expanded Call Context (ECC) variable
value assigned in scripts and passed with
contact.

String

ExpCallVarName

Yes

If 1, network transfer is enabled. If 0,
network transfer is not enabled.

Integer

NetworkTransferEnabled

Yes

Values passed to and from the peripheral.

String

PeripheralVariable1-PeripheralVariable10

No

Provides the ability to test the error path
of the Label, Queue, RouteSelect, and

Integer

RequeryStatus

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)