Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Not Equal To

!=

Relational Operators

The Relational Operators in the following table take two operands:

Relational operators allow you to perform a more sophisticated
comparison than the equality operators. : is true if more members

Greater than

>

of the skill group are in the Not Ready state. is true if at least as
many agents are Ready as Not Ready.

Less than

<

Greater Than or Equal To

>=

Less Than or Equal To

<=

Logical Operators

The Logical Operators in the following table take two operands. Logical operators examine the
values of different logical expressions:

The expression is true if both of the operands are true. If either is false, the overall
expression is false. :The following is true if the skill group has at least one agent logged
on and no agents are currently available:

And

&&

The expression is true if either or both of the operands is true. If both are false, the overall
expression is false. :The following is true if the skill group has at least 5 agents logged

Or

||

on or no agents are currently available: However, the expression is false if less than five
agents are logged on and there is an agent available.

Note: The equality (==) and relational (>) operators are evaluated before the logical operators
(&& and ||).

Bitwise Operators

The Bitwise Operators in the following table take two operands.

The & Bitwise Operator turns specific bits in a value on or off. :The The following
expression turns off the six low-order bits of AvgTalkTimeTo5: Note the use of the

And

&

complement operator (~) with the constant. This is equivalent to rounding the value
down to the next multiple of 64.

Inclusive Or and Exclusive Or differ in the way they handle the case where bits in
both values are 1: Inclusive Or evaluates the result as true and sets a 1 bit in the

Inclusive Or

|

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)