Cisco Cisco IP Contact Center Release 4.6.1 User Guide

from these examples is that the ICM and IPCC Express script writers need to work together
during both design and implementation to ensure that the correct type of information is returned
by the ICM script via the IPCC Express Route Request step and is used properly by the IPCC
Express script to route the call appropriately. The following figure displays labels used in these
examples.

Figure 106: Label Node Properties

Example IPCC Express and ICM Scripts that Select a CSQ

The following figure displays an example script using the Select Resource step to route the call
to a member of a CSQ, as it appears in the CRS Editor window. For additional information on
this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter of: Cisco CSR
Scripting and Development Series: Volume 1, Getting Started with Scripts, Release 4.0(1).

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)