Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Figure 116: Example Routing Script Using the Dialed Number for the MR Routing Client
Note:
• Lines connecting objects cannot appear on top of objects and therefore, partially display under
the objects; for example, the line connecting the “X” (output terminal failure) on the Select
object to the End object runs partially under the Select object.
• Translation routes are not used in the IPCC System PG, so routing scripts using this PG do
not need to use this object.
Configuring a Queue to Agent Node
The following illustration displays the Queue to Agent tab of the Queue to Agent Properties
dialog box.
Figure 117: Queue to Agent Properties
How to configure a Queue to Agent node:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 11: Scripting in an IPCC Environment
Scripting in an Outbound Environment