Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Figure 139: Agent to Agent Node Script

Supervisor Assist

The following is an example of a supervisor assist script.

You must have completed the following for this script to run properly:

•

Configure a supervisor Dialed Number (same as any DN, but associated with the Supervisor
script).

•

Configure a call type (mapped to the supervisor DN associated with Script).

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)