Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Figure 13: The Call Type Icon
Following is the Properties dialog box of the Call Type node:
Figure 14: Call Type Properties Dialog Box - Call Type Node
Define Call Type node properties as follows:
1. In the Call Type tab, select the Call type to assign to the contact.
2. Optionally, add comments and connection labels.
Warning: The Call Type node changes the call type and continues the current script
execution. The Requalify Call node terminates the current script execution and executes
a new script associated with that call type.
execution. The Requalify Call node terminates the current script execution and executes
a new script associated with that call type.
How to Change the Call Type and Execute a New Script
You can change the Call Type of a contact from within a script and execute a new script
associated with the call type by using the Requalify Call node ( in the Routing tab of the Palette).
associated with the call type by using the Requalify Call node ( in the Routing tab of the Palette).
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 3: Categorizing Contacts
Categorization and Call Types