Cisco Cisco IP Contact Center Release 4.6.1 User Guide

By default, ICM software consists of one business entity. Multiple business entities are
allowed only if you enable partitioning. For more information on partitioning, see the
Cisco ICM Software Security Guide.

2. Select a script from the Scripts list.

From within an administrative script, you can go to only another administrative script.
Within a routing script, you can go to only another routing script.

3. Optionally, add comments and connection labels.

How to Direct Script Execution to a Specific Branch

You use the Switch node (in the General tab of the Palette) to direct script execution to its active
output connection. You can define multiple output connections from the Switch node; one of
them must be specified as the active connection.

Figure 31: Switch Icon

Following is the Properties dialog box of the Switch node:

Figure 32: Switch Properties

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)