Cisco Cisco IP Contact Center Release 4.6.1 User Guide

a.

Figure 40: App Gateway Properties - Send

In the Application Gateway drop-down list, select the gateway.

b.

In the Subtype filed, enter the string that is to be sent to the external application, or
use the Formula Editor to write an expression that evaluates to a string.

c.

In the Call variables list, check the call variables to send to the external application.

d.

To send expanded call variables to the external application, check Expanded call
context variables.

2. In the Receive tab:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)