Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Then the label is sent to

If <setting> =

Either the network transfer routing client or the network routing client,
based on the NetworkTransferPreferred setting of the network routing
client

Note: The Label node supports Target Requery.

Following is the Properties dialog box of the Label node:

Figure 59: Label Properties - Label Tab

Define Label node properties as follows:

1. Select the Label Type:

–

Configured, to select from a list of configured labels.

–

Dynamic, to define an expression that is to be returned as a label.

Warning: The Incorrect use of dynamic labels in scripts can result in call surges. The
router does not do extrapolation for dynamic labels. So if many calls come in at the same
time, the router may well send these calls to the same label, and the Available and
LongestAvailable will not be extrapolated. To avoid a site becoming flooded with calls,
use static labels assigned to skill groups and services rather than dynamic labels. The
router does extrapolation for labels assigned to skill groups and services.

2. If you select Configured, select labels from the Available labels list and click Add> to add

them to the Selected labels list.

3. If you select Dynamic, enter a Label Expression, optionally using the Formula Editor.

4. Optionally, check Enable target requery.

5. Optionally, add comments.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)

Chapter 4: Selecting Routing Targets

How to Return a Label to a Routing Client