Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Figure 74: Termination Properties

Define Termination node properties as follows:

1. Select the Termination type.

2. Optionally, add comments.

Release Call Node

You can terminate the script and disconnect the caller by using the Release Call node in the
Targets tab of the Palette.

Figure 75: Release Call Icon

You can use a Release Call node in situations where the caller needs no further service after
executing several IVR scripts.

You do not define any properties for the Release Call node. You can optionally add comments.

Using Target Requery

Target Requery is a script node feature that addresses routing failures due to transient failures
in the network (such as network congestion). If the determined destination for a contact is
available but not reachable, Target Requery attempts to find a different valid destination.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)