Cisco Cisco IPCC Web Option User Guide

6. Optionally, clear ICM may interrupt. When checked (the default), the operation of the

node can be interrupted by the ICM router.

7. Optionally, add comments or connection labels.

Overriding VRU Settings

You can override a default VRU setting on a call-by-call basis by using the VRU Settings node
(in the Queue tab of the Palette).

Figure 92: The VRU Settings Icon

You can only override one VRU setting with the VRU Settings node; you must use additional
nodes to override additional settings.

Following is the Properties dialog box for the VRU Settings node:

Figure 93: VRU Settings Properties

Define VRU Settings node properties as follows:

1. In the VRU Variable list, select the VRU variable to override.

2. Select an option in the Set To field:

–

Select ICM Configured Setting to have Script Editor, at runtime, set the variable to
the value stored in the VRU_Defaults table.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)