Cisco Cisco IPCC Web Option User Guide

You can change the Queue to Agent type to:

•

Specify an agent directly

•

Select an agent by expression

How to Change the Queue to Agent Type

In the Queue to Agent properties dialog box, click Change. The Queue Agent Type dialog box
opens:

Figure 97: Queue Agent Type

To select a specific agent, check Explicit agent references.

To select and agent by an expression, select Lookup agent references by expression.

Select a Priority between 1 (the highest) and 10 (the lowest).

Optionally, check Enable target requery.

How to Specify an Agent Directly

Following is the properties dialog box of the Queue to Agent node when you have selected to
specify agents directly:

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