Cisco Cisco IPCC Web Option User Guide

Operators

Prefix Operators

The Prefix Operators in the following table take a single operand:

Numeric values are positive by default, so the positive operator (+) is optional.
Example: 2 and +2 represent the same value.

Positive

+

The negative operator (-) changes the sign of a value. Example: 2 represents a
positive value; -2 represents a negative value.

Negative

-

A logical expression is any expression that evaluates to true or false. The logical
negation operator (!) changes the value of a logical expression. Note: Numerically,

Logical negation

!

a false value equates to 0 and a true value equates to a non-zero value. Example:
If the current value of SkillGroup.Sales.Avail is 3, then SkillGroup.Sales.Avail >
0 is true and (SkillGroup.Sales.Avail > 0) is false.

Operates on a bit value, changing each 1 bit to 0 and each 0 bit to 1. Note: This
operator is rarely used.

One's complement

~

Arithmetic Operators

The Arithmetic Operators in the following table take two operands:

Arithmetic operators perform the basic operations of addition, subtraction,
multiplication and division. You can use them in making calculations for a

Multiplication

*

skill group, service, or route. Note: Multiplication (*) and division (/) operators
are evaluated before addition (+) and subtraction (-) operators. Examples:
returns the number of agents who are logged on to the service but not currently
available. evaluates to because the multiplication is performed first.

Division

/

Addition

+

Subtraction

-

Equality Operators

The Equality Operators in the following table take two operands:

Equality operators allow you to determine whether two values are
equivalent or not. Examples: is true if any calls are currently queued for

Equal to

==

the service. is true if all agents logged on to the service are currently
available.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)