Cisco Cisco IPCC Web Option User Guide

Server-Side Internet Script Editor Troubleshooting Tools

The following table describes the server-side Internet Script Editor troubleshooting tools:

IIS logs its activity to system event log or to an ODBC data source.

IIS Logs

ISAPI DLL generates trace output on the distributor. System administrators can
use the Dumplog utility to display the contents of the logs.

EMS trace files

Because the client runs on hardware completely outside of Cisco control, no support
for remote control debugging is provided.

PCAnywhere

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)