Cisco Cisco IPCC Web Option User Guide
Figure 109: PostRouteSelectAgent.aef
The following is an example of an ICM script that works with the example IPCC Express script
above to route the call to an agent.
above to route the call to an agent.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
190
Chapter 11: Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts