Cisco Cisco IPCC Web Option User Guide

Transfer to IVR Campaign Using Outbound Option with CVP/ISN

The following illustration displays a routing script for a transfer to IVR campaign using Outbound
Option with CVP/ISN. (Refer to the Outbound Option User Guide for Cisco ICM/IPCC
Enterprise & IPCC Hosted Editions for detailed information about configuring a Outbound
Option transfer to IVR campaign.)

Figure 115: Example Routing Script for a Transfer to IVR Campaign Using Outbound Option with CVP/ISN

Use the ICM Script Editor application to create a routing script that uses the dialed number for
the MR routing client, and routes through a Select node to the previously configured skill group.

Note: Refer to the ICM Script Editor online help for detailed information about using ICM
Script Editor.

Use the ICM Script Editor Call Type Manager to associate the MR (and Personal Callback, if
used) dialed number(s) with the configured call type and newly created routing script.

Note: Refer to the ICM Script Editor online help for information about using this application.

The following diagram displays an example routing script that uses the objects mentioned above.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)