Cisco Cisco IPCC Web Option User Guide
Figure 137: Reroute on Ring No Answer Script
Agent Transfer
When configuring Call Types and dialed numbers in an IPCC environment, you typically may
have a dialed number of Routing_client.9999 for internal calls from agent to agent. You would
create a call type associated with the dialed number, and schedule a script for calls of this call
type. The script routes internal calls, which also allows you to track and report on such calls.
have a dialed number of Routing_client.9999 for internal calls from agent to agent. You would
create a call type associated with the dialed number, and schedule a script for calls of this call
type. The script routes internal calls, which also allows you to track and report on such calls.
For example, you may schedule a simple script to run for internal calls that tries to route directly
to the agent using the Agent to Agent node, which selects the agent by peripheral and the
expression Call.CallerEnteredDigits:
to the agent using the Agent to Agent node, which selects the agent by peripheral and the
expression Call.CallerEnteredDigits:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 13: Example Scripts
Example IPCC Enterprise Scripts