Cisco Cisco IPCC Web Option User Guide

Note: Do NOT select the Validate returned labels checkbox. If you do so, you will have to
provision the NAM with all of the labels that exist on every customer instance.

CICM Scripting Considerations

• See the IPCC Administration Guide for Cisco IPCC Enterprise Edition, Cisco IPCC Enterprise

Edition Release 7.0(0)  for general scripting requirements for a CICM Instance.

• Consult the Cisco Customer Voice Portal (CVP Configuration and Administration Guide,

Appendix B for CVP additional scripting considerations.

Create CICM VRU Scripts

VRU Scripts differ from ICM routing scripts. A configured VRU Script runs only when ICM
instructs it to do so from an ICM routing script. A VRU Script on ICM is the configured record
for the VRU script that resides on the ISN. A VRU Script executes to collect digits, play hold
music, or perform many other common IVR functions.

From the Configuration Manager, select Targets > Network VRU Script > Network VRU
Script List.

The Network VRU Script List dialog box appears.

On the Attributes tab, enter the following configuration information for the BasicQ script:

•

If:  Network VRU

Then:  Enter isnvru.

•

If:  VRU Script Name

Then:  Enter script name (for example, BasicQ).

•

If:  Name

Then:  Enter the script file name (for example, BasicQ.aef).

•

If:  Timeout (seconds)

Then:  Enter 180.

•

If:  Configuration param

Then:  Leave blank.

•

If:  Customer

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)