Cisco Cisco IPCC Web Option User Guide

Glossary

An administrative script is an object you create through ICM software that performs background
processing, such as setting values for variable or collecting data from external databases. Data
set by an administrative script can be used by routing scripts. Administrative scripts run on a
schedule you determine.

Call control variables provide information about the current contact that is being routed by the
script. Call control variables include information about where the route request came from,
contact classification data, and data to be passed to the peripheral that receives the contact.

Caller-entered digits are numbers entered by the caller in response to prompts. For example, a
caller may enter a number to indicate the type of service needed.

The calling line ID (CLID) is a string that represents the telephone number from where the call
originated. The CLID is sometimes referred to as the ANI (Automatic Number Identification).

The calling line ID (CLID) is a string that represents the telephone number from where the call
originated. The CLID is sometimes referred to as the ANI (Automatic Number Identification).

A call type is the first-level category of a contact determined by data about the contact. You
associate a script with a call type. When a contact of a certain call type is received, the associated
script runs on that contact.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)