Cisco Cisco IPCC Web Option User Guide

Step 2

Select the Schedules Tab:

Figure 10: Call Type Manager Dialog Box - Schedules Tab

Step 3

Select the

Step 4

Click Add. The Add Call Type Schedule dialog box opens.

Step 5

In the Script tab, select the script to schedule:

Figure 11: Add Call Type Dialog Box - Script Tab

Step 6

In the Period tab, enter information to define the period for which the schedule will be in effect:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)

Chapter 1: Common Tasks

Queue Tab