Cisco Cisco IPCC Web Option User Guide
Figure 15: The Requalify Call Icon
Following is the Properties dialog box of the Requalify Call node:
Figure 16: The Requalify Call Properties - Requalify Call Tab
Define Requalify node properties as follows:
1. In the Requalify Call tab, select the Call type to assign to the contact.
2. Optionally, add comments.
Warning: The Call Type node changes the call type and continues the current script
execution. The Requalify Call node terminates the current script execution and executes
a new script associated with that call type.
execution. The Requalify Call node terminates the current script execution and executes
a new script associated with that call type.
Categorizing by Call Type Qualifiers
As described in the topic Call Types, Contact Data, and Scripting, a contact's Call Type is
determined by three Call Type Qualifiers:
determined by three Call Type Qualifiers:
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 3: Categorizing Contacts
Categorizing by Call Type Qualifiers