Cisco Cisco IPCC Web Option User Guide

the contact to a different script called "URGENT_EMAIL_SCRIPT that is designed and
maintained specifically to process the most important e-mail messages.

How to Execute a Different Script

You use the Go To Script node (in the General tab of the Palette) to direct contact processing
to another script without changing the call type. When ICM software encounters a Go To Script
node, it stops executing the current script and starts the script indicated in the node.

Figure 29: Go To Script Icon

For example, you might have several scripts that check for exception conditions and, if none
are found, execute a standard subroutine. Instead of including that subroutine as a branch from
the failure output terminal of each of the exception conditions, you could use a Go To Script
node pointing to a separate script containing the subroutine.

Following is the Properties dialog box of the Go To Script node:

Figure 30: Go To Script Properties

Define Go to Script node properties as follows:

1. Select the Business entity that owns the script that the node should execute.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)